Terms of Use

Last updated: 11/09/2025

Welcome to Emerald City Fresh (“Company,” “we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access to and use of our website, services, and meal delivery offerings (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our website or place any orders.

1. Our Services

Emerald City Fresh provides fresh, pre-prepared meals for delivery to individuals, families, and groups within our delivery area in the Greater Seattle region. Our meals are intended for personal consumption only and not for resale.
We reserve the right to refuse or cancel any order that appears to be placed for resale or distribution.

2. Eligibility

To use our Services, you must:

  • Be at least 18 years old;

  • Have the legal capacity to enter into a binding contract;

  • Provide accurate and complete information when placing an order.

We may refuse service, terminate accounts, or cancel orders at our discretion if we suspect fraud, misuse, or violation of these Terms.

3. Orders and Payment

All prices listed on our website are in U.S. dollars and are subject to change without notice. Payment must be made at the time of ordering using one of our accepted payment methods.
We use third-party payment processors to securely handle your payment information. By submitting your payment details, you authorize us to charge the total amount for your order, including applicable taxes and delivery fees.

4. Delivery Policy

Delivery is available only within our designated service area. We make every effort to deliver your meals within the scheduled window, but delivery times are estimates and not guaranteed.
You are responsible for providing a safe, accurate delivery address and ensuring someone is available to receive the order. Once delivered, the food is your responsibility.

5. Food Safety and Storage

Our meals are prepared in a licensed commercial kitchen and delivered under safe handling standards. To ensure freshness and food safety, meals should be promptly refrigerated upon delivery and consumed within the time frame indicated on packaging.
Emerald City Fresh is not responsible for meals left unrefrigerated, mishandled, or consumed after the recommended period.

6. No Resale or Redistribution

All meals and related products sold through Emerald City Fresh are intended for end-consumer use only. Resale, redistribution, or commercial use without written consent is strictly prohibited.

7. Cancellation and Refunds

Because our meals are made to order, all sales are final once processed. However, if you experience an issue with your order (e.g., missing items, damaged packaging, or incorrect delivery), please contact us within 24 hours at [Insert Contact Email] and we will make it right at our discretion—through replacement, credit, or refund.

8. Intellectual Property

All content on our website—including text, recipes, images, logos, and trademarks—is the property of Emerald City Fresh or its licensors and protected by U.S. and international copyright laws. You may not reproduce, distribute, or use our content without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Emerald City Fresh and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or consumption of our products.
Our total liability for any claim shall not exceed the amount you paid for the applicable order.

10. Disclaimer

While we take great care in food preparation, we cannot guarantee that our meals are free from all allergens. You are responsible for reviewing ingredient information before consuming our products.
We provide our Services “as is” and “as available” without warranties of any kind, express or implied.

11. Governing Law

These Terms and any disputes arising from them are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles. Any legal proceedings shall be brought in the state or federal courts located in King County, Washington.

12. Modifications

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with the new effective date. Continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

13. Contact Us

If you have any questions about these Terms or your order, please contact:
📧 support@emeraldcityfresh.com
🌐 [www.emeraldcityfresh.com]
📍 Seattle, Washington