Privacy Policy

Last updated: [Insert Date]

This Privacy Policy explains how Emerald City Fresh (“Company,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website or place an order through our third-party ordering platform, GoPrep.

By using our website or Services, you agree to this Privacy Policy. If you do not agree, please do not use our website or place an order.

1. Overview

Emerald City Fresh provides freshly prepared meal delivery services throughout the Greater Seattle area. All customer data, payment information, and order management are securely handled by our trusted ordering partner, GoPrep, and its integrated payment processor, Stripe.

Emerald City Fresh itself does not collect, store, or have access to full payment card details or sensitive customer data beyond what is necessary to fulfill orders and coordinate deliveries.

2. Information Collected

A. Information Collected by GoPrep and Stripe

When you place an order, you are interacting directly with GoPrep, our third-party ordering and account management provider. Through GoPrep’s platform, the following information may be collected:

  • Name, email address, phone number, and delivery/billing address;

  • Order selections, preferences, and delivery notes;

  • Credit or debit card details (processed securely via Stripe);

  • Account login credentials (if you create a GoPrep account).

Emerald City Fresh does not see, store, or process your payment card information. All payments are handled entirely by Stripe, a PCI-DSS compliant processor.

B. Information Shared with Emerald City Fresh

GoPrep provides us with limited information required to fulfill your orders, including:

  • Customer name and contact information;

  • Delivery address and meal selections;

  • Notes or delivery instructions you provide.

This data is used exclusively for order fulfillment, delivery logistics, and communication related to your purchases.

C. Automatically Collected Information

When visiting our main website (outside of the GoPrep platform), we may automatically collect general usage data such as:

  • Browser type, IP address, and device identifiers;

  • Pages viewed and referral links;

  • Cookie or session data for website analytics and performance.

This information is anonymized and used solely to improve website experience.

3. How Your Information Is Used

We use the limited data shared with us to:

  • Prepare and deliver your meals accurately;

  • Communicate order confirmations or updates;

  • Improve our menu offerings and customer service;

  • Send promotional communications (only if you opt in).

GoPrep and Stripe each use your data in accordance with their respective privacy policies:

4. Data Handling and Retention

  • All customer account data and payment records are maintained securely by GoPrep and Stripe.

  • Emerald City Fresh retains only non-sensitive order fulfillment details (e.g., names, addresses, order history) necessary for operations, in compliance with local business regulations.

  • We do not store payment card numbers or other sensitive financial information.

5. Data Sharing

We do not sell or rent personal information. Data may only be shared:

  • With GoPrep and Stripe: To process orders and payments;

  • With Delivery Partners: To deliver your meals safely;

  • As Required by Law: To comply with lawful subpoenas or court orders;

  • In Business Transfers: In the event of a merger, sale, or restructuring, data may transfer as part of that transaction.

All partners are contractually obligated to protect your data and use it only for authorized purposes.

6. Security

GoPrep and Stripe implement industry-standard safeguards, including encryption, tokenization, and PCI-DSS compliance.
Emerald City Fresh follows best practices in secure communication and limited data access but cannot guarantee absolute protection against all cyber threats.

7. Your Rights and Choices

You have the right to:

  • Request correction or deletion of your data held by Emerald City Fresh;

  • Manage your account or personal details directly through GoPrep;

  • Opt out of promotional communications at any time;

  • Disable cookies in your browser (some features may be affected).

To request account or data changes, contact us at privacy@emeraldcityfresh.com or manage your GoPrep account directly.

8. Children’s Privacy

Our Services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If we discover such information, we will delete it immediately.

9. Third-Party Links

Our website and communications may contain links to third-party sites (e.g., GoPrep or social platforms). We are not responsible for their content or privacy practices. Please review their policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted here with a revised “Last updated” date. Continued use of our Services indicates acceptance of the updated terms.

11. Contact Us

If you have any questions or privacy concerns, please contact:
📧 privacy@emeraldcityfresh.com
🌐 [www.emeraldcityfresh.com]
📍 Seattle, Washington

For GoPrep or payment-related privacy inquiries, please contact GoPrep directly via their website.