Privacy policy

Effective Date: July 16, 2025

At Emerald City Fresh, your privacy is non-negotiable. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our food delivery service.

Information We Collect

1. Personal Information
We collect information that identifies you directly, such as your name, address, phone number, email address, and payment details.

2. Usage Data
We gather data about how you interact with our app and website, including order history, delivery preferences, and device information.

3. Location Data
To deliver your food accurately, we collect your precise location data when you authorize it.

How We Use Your Information

  • To process and fulfill your orders swiftly and accurately.

  • To improve and personalize your experience with us.

  • To communicate order updates, promotions, and important announcements.

  • To comply with legal obligations and protect our rights.

Information Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Trusted third-party service providers who assist in delivering your orders.

  • Law enforcement or regulatory bodies when required by law.

All third parties are contractually obligated to keep your data secure and confidential.

Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or destruction. Your payment information is handled securely through compliant payment processors.

Your Choices

  • You can access, update, or delete your personal information by contacting our support team.

  • You may opt out of receiving marketing communications anytime.

  • You can disable location services on your device; however, this may affect delivery accuracy.

Children’s Privacy

Our service is not intended for individuals under 13 years old. We do not knowingly collect data from children under 13.

Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted on our website with the updated effective date.

Contact Us

Questions or concerns about your privacy? Reach out to us at:

Emerald City Fresh
Email: privacy@emeraldcityfresh.com
Phone: (XXX) XXX-XXXX

Your trust fuels our passion. We’ll guard your information fiercely — always.