Ordering and Delivery

Q: How do I place an order?
A: Simply download our app or visit our website, choose your favorite meals, add them to your cart, and proceed to checkout.

Q: What areas do you deliver to?
A: We deliver across the entire Emerald City metropolitan area. Check our delivery map on the website for specific neighborhoods.

Q: How long does delivery usually take?
A: Most orders arrive within 30 to 45 minutes after confirmation, depending on your location and traffic.

Q: Can I schedule an order for later delivery?
A: Yes, our platform allows you to set a preferred delivery time up to 7 days in advance.

Payment and Pricing

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, Apple Pay, Google Pay, and PayPal.

Q: Are there any delivery fees?
A: Delivery fees vary based on distance and order size. Any applicable fees are displayed before you complete your order.

Q: Do you offer promotions or discounts?
A: Yes! Sign up for our newsletter or follow us on social media to stay updated on exclusive deals.

Food Quality and Safety

Q: How do you ensure the freshness of delivered food?
A: Our partners follow strict quality guidelines and use insulated packaging to keep your meals fresh until delivery.

Q: Do you accommodate dietary restrictions?
A: Absolutely. Filter meals by dietary needs such as vegan, gluten-free, keto, and more on our platform.

Q: What if my order is incorrect or the food is unsatisfactory?
A: Contact our customer service within 24 hours, and we will make it right through a refund or replacement.

Account and Support

Q: How do I create an account?
A: Click "Sign Up" on our homepage or app, enter your email and password, and start ordering instantly.

Q: I forgot my password. What should I do?
A: Use the "Forgot Password" link on the login page to reset your password via email.

Q: How can I contact customer support?
A: Reach us 24/7 via live chat on our website, by phone at (123) 456-7890, or email support@emeraldcityfresh.com.